Privacy Policy

thaliqiles ("we", "our", or "us") is committed to protecting the personal information of individuals who engage with our services or visit our website. This Privacy Policy describes how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

By using our website or engaging our services, you agree to the practices described in this policy. If you have any questions, please contact us at [email protected].

1. Data Controller

thaliqiles operates as the data controller for personal information collected through our website and service engagements. Our registered office is at 23 Persiaran Sultan Abdul Hamid, 05050 Alor Setar, Kedah, Malaysia.

2. Information We Collect

We may collect the following personal data from you:

• Full name and contact details (email address, phone number)
• Property preferences and search criteria shared during consultations
• Correspondence and communication records
• Website usage data collected via cookies and analytics tools
• Any additional information you provide voluntarily through our contact form or consultations

We do not collect sensitive personal data such as identity card numbers, financial account details, or health information unless strictly required and explicitly consented to.

3. How We Collect Data

Personal data is collected through the following means:

• Contact forms submitted on our website
• Direct correspondence via email, telephone, or in-person consultation
• Cookies and analytics tools when you visit our website (see our Cookie Policy)

4. Legal Basis for Processing

We process your personal data on the following legal grounds under the PDPA:

• Consent: Where you have given explicit consent, such as by submitting our contact form
• Contract performance: Where processing is necessary to provide the services you have requested
• Legitimate interest: For internal analysis, service improvement, and client communication

5. How We Use Your Data

Your personal data is used for the following purposes:

• Responding to your enquiries and providing our services
• Managing your property search, viewings, and documentation
• Coordinating with third-party service providers where applicable (e.g. cleaning services for move-in coordination)
• Sending service updates and follow-up communications
• Improving our website and understanding how visitors interact with it
• Complying with applicable legal and regulatory obligations

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Typically:

• Active client records: duration of the service engagement plus 2 years
• Enquiry records (non-converted): up to 12 months
• Website analytics data: up to 26 months (as collected by analytics tools)

After these periods, data is securely deleted or anonymised.

7. Data Sharing

We do not sell, rent, or trade your personal data. We may share limited data with:

• Third-party service providers engaged on your behalf (e.g. utility companies, cleaning services) — only with your knowledge and to the extent necessary
• Analytics service providers (e.g. Google Analytics) under their respective privacy terms
• Regulatory or legal authorities where required by law

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include access controls, secure data storage, and regular review of our internal practices. In the event of a data breach that is likely to affect your rights, we will notify you in accordance with applicable law.

9. Cookies

Our website uses cookies to improve functionality and analyse usage. You can manage your cookie preferences at any time via our Cookie Policy page. Essential cookies cannot be disabled as they are necessary for the website to function.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before sharing any personal information.

11. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us and we will promptly remove it.

12. Your Rights Under the PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw your consent to data processing (where processing is based on consent)
• Request that we cease processing your data for direct marketing purposes
• Lodge a complaint with the Personal Data Protection Commissioner of Malaysia

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

14. Contact

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:

thaliqiles — Privacy Enquiries
Email: [email protected]
Address: 23 Persiaran Sultan Abdul Hamid, 05050 Alor Setar, Kedah, Malaysia